| Consumers Information |
| You can count
on DSA member companies to: |
| |
- Make sure all testimonials
and endorsements are truthful, current and authorised by the
person or organisation quoted.
- Base any product claims on
substantiated facts.
- If you're not satisfied...
or if your expectations of added value have not been met:
- First, contact the salesperson
immediately and explain your concerns.
- Second, if the salesperson
cannot or will not correct the problem to your satisfaction,
call or write the company and explain the situation and outline
the steps you would like to see taken.
- If the company does not resolve
your problem and it is a member of the Direct Selling Association,
write to the Direct Selling Association's Code Administrator
at the DSA
- These steps are set out in
our how
to complain pdf guide
|
| Dealing with members of the Direct
Selling Association should be a pleasant and enjoyable
shopping experience. They are committed to the highest levels
of ethics and you can depend on DSA member companies and their
representatives to protect your interests. |
| The complete Code of Practice and a
current list of DSA
member companies is available here |
| The cornerstone
of the Association's commitment to ethical business practices
and consumer service, is its Code
of Practice. Every member company pledges to abide by
the Code's standards and procedures as a condition of admission
and continuing membership in the Association. |
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